Blueroselady's Weblog

I wish you abundant happiness, health & wealth

How to deal with difficult people

leave a comment »

Think of the followings:
surly colleagues who miss promotions
lazy subordinates
stubborn bosses

No matter where we go, we will encounter difficult people, but we can make our life easy using some learned strategies.

TIPS:
1. I am FLEXIBLE in my approach: to adapt to my colleagues’ temperaments.
2. VERBAL skills. Keep my remarks unemotional (e.g. when I try to diffuse a tough situation).

Approach any conflict with 2 viewpoints / perspectives / interpretations in mind: mine and theirs.
Then, I construct my arguments in a way that encourages my colleagues to respond positively.

3. NEGOTIATION
No point in winning small battles if I lose the war.
Focus on areas of common ground.

4. HUMOR
People cannot laugh and be angry at the same time.
Just recall an amusing incident can lower tension.

Thank you:
Frances Kay, author of "Dealing with difficult people for rookies"

Advertisements

Written by blueroselady

May 30, 2012 at 2:52 pm

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

%d bloggers like this: