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Dabbawallas of Mumbai

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Forbes awarded them a 6 Sigma performance rating.
Nutan Mumbai Tiffin Box Suppliers Charitable Trust (NMTBSCT) – aka Dabbawallas of Mumbai.

The trust comprises 5,000 semi-literate, simple workingmen, who are part of probably the world’s most ingenious meal distribution system.
When we are in Mumbai, let us look for the distinct Gandhi cap – white, sailor like worn by the Dabbawallas.

Established in 1890 by an Indian entrepreneur Mahadeo Havaji Bacche.

About 200,000 tiffin boxes travel to Mumbaikers in their offices daily.

The core mantra of the dabbawallas are:
work is worship, the customer is God,
time is money and unity is power.
They use zero fuel and modern technology,
have zero investment costs and zero disputes,
but achieve 100% customer satisfaction.


Written by blueroselady

July 27, 2010 at 12:25 am

Posted in entrepreneur, food

Tagged with , , ,

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